Late Night Thoughts From Detroit
Detroit is memories of the days when the Big 3 were rolling, when GM, Ford and Chrysler were, for all intents and purposes, the only game in towns all across America.
That was then and this is now and today Detroit is home of the Big 3 who are being rolled over, beaten into total submission by, well, almost every other carmaker in the world. Earlier this year, Toyota took over King of the Hill status from the once invincible General Motors.
As I stare from the window of my hotel this late night, even if I didn’t know it I’d know it. You would, too. You can see in the faces of the people -- a disturbing dull-eyed stare of those who have lost their jobs and their middle-class lifestyles as their employers lost their market positions. They look like assault victims still in shock.
And I wonder why it happened. Who is to blame? Who is the next victim?
Good questions, and there are plenty who will jump headfirst into the blame-game. It is one of those strange situations where facts actually get in the way of understanding.
Employees point to the almost criminal-negligence with which American cars were designed and manufactured for so many years.
Employers point to unions that had so many rules that even the best-designed car could never be built, at least a price that anyone would pay.
Unions point to the employers who, after all, agreed to all that featherbedding.
Executives point to employees who didn't perform and employees point right back at them.
And they all are right -- so busy being right they are not open to seeing a way out or better said, a way back up.
Whether execs, employees, unions, or customers, each sees me, you, and them, and the object of the game is to get yours, to make sure your head stays in the feed bucket longer than all the others, that you stay fat, dumb, and happy figuring the others will take care of themselves and if they don’t, who cares?
It is a zero-sum game. Someone has to lose for another to win but in this case it turned out to be everyone who lost.
No one was open to the idea that it isn’t about the company, the execs, the shareholders, the employees, or the unions. It was about something else that they paid lip-service to, but never considered -- the product. It sounds reasonable but to have even uttered those words might have found you naked and dead in the trunk of a stolen rental car in west Detroit.
Yet, it was true. And it is true. In the 1970’s when I first came to Detroit I had a nascent sense that what I was experiencing wasn’t real, or if it was, it couldn’t last. It wasn’t just the lack of efficiency, but the lack of care that was palpable. The game everyone was playing wasn’t about making cars. It was about making money.
And when the game, any game, is about making money, no one wins for long. It is like telling a batter in baseball that the game is about the outfield fence. Looking at the fence instead of the ball only insures the ball will never leave the park.
The people I know who have made the most money focus the least on it. They focus on what they are doing and what they are doing is not making money. It is something else – it is their product or service, the byproduct of which is money.
The endgame could have been different for Motown if money and selfishness had not been elevated to virtues, if money wasn’t the measure of greatness but the result of it. If each of the nags at the feedbag had focused not on the money but on the moment, on what they were doing, and are doing, Detroit would be different tonight.
That was then and this is now and today Detroit is home of the Big 3 who are being rolled over, beaten into total submission by, well, almost every other carmaker in the world. Earlier this year, Toyota took over King of the Hill status from the once invincible General Motors.
As I stare from the window of my hotel this late night, even if I didn’t know it I’d know it. You would, too. You can see in the faces of the people -- a disturbing dull-eyed stare of those who have lost their jobs and their middle-class lifestyles as their employers lost their market positions. They look like assault victims still in shock.
And I wonder why it happened. Who is to blame? Who is the next victim?
Good questions, and there are plenty who will jump headfirst into the blame-game. It is one of those strange situations where facts actually get in the way of understanding.
Employees point to the almost criminal-negligence with which American cars were designed and manufactured for so many years.
Employers point to unions that had so many rules that even the best-designed car could never be built, at least a price that anyone would pay.
Unions point to the employers who, after all, agreed to all that featherbedding.
Executives point to employees who didn't perform and employees point right back at them.
And they all are right -- so busy being right they are not open to seeing a way out or better said, a way back up.
Whether execs, employees, unions, or customers, each sees me, you, and them, and the object of the game is to get yours, to make sure your head stays in the feed bucket longer than all the others, that you stay fat, dumb, and happy figuring the others will take care of themselves and if they don’t, who cares?
It is a zero-sum game. Someone has to lose for another to win but in this case it turned out to be everyone who lost.
No one was open to the idea that it isn’t about the company, the execs, the shareholders, the employees, or the unions. It was about something else that they paid lip-service to, but never considered -- the product. It sounds reasonable but to have even uttered those words might have found you naked and dead in the trunk of a stolen rental car in west Detroit.
Yet, it was true. And it is true. In the 1970’s when I first came to Detroit I had a nascent sense that what I was experiencing wasn’t real, or if it was, it couldn’t last. It wasn’t just the lack of efficiency, but the lack of care that was palpable. The game everyone was playing wasn’t about making cars. It was about making money.
And when the game, any game, is about making money, no one wins for long. It is like telling a batter in baseball that the game is about the outfield fence. Looking at the fence instead of the ball only insures the ball will never leave the park.
The people I know who have made the most money focus the least on it. They focus on what they are doing and what they are doing is not making money. It is something else – it is their product or service, the byproduct of which is money.
The endgame could have been different for Motown if money and selfishness had not been elevated to virtues, if money wasn’t the measure of greatness but the result of it. If each of the nags at the feedbag had focused not on the money but on the moment, on what they were doing, and are doing, Detroit would be different tonight.